Terms & Conditions

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CANCELLATION POLICY

For a full refund or free rescheduling, you must notify us 7 days before your scheduled class/activity. Within 7 days of your class there is no refund but you can choose to reschedule within the first five days of that week prior to your class and must pay 20% of the class price to reschedule. There will be NO reschedule/cancellation for any reason within 48 hours of the class, and no refund will be offered. Any refund offered will be subject to a 4% processing fee. We have this policy in place to protect our employees and artists who are booked specifically for this event, and also other customers who might have had a chance to book if the seat was available. Please understand we are a small service based business and lots of planning and supplies go into making these classes possible. Please be aware this is one of the most generous cancellation and rescheduling policies in our industry, and please don't give our staff a hard time for adhering to it- they are just doing their job. Thank you for understanding!

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COMMUNICATIONS 

You agree to receiving text or email communications from Kilnfolk Clay Studio for purposes of class reminders and pottery pick-up reminders. Signing up for classes automatically signs you up for marketing messages as well. You are free to unsubscribe at any time. 

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KILN FIRING DISCLAIMER

No guarantee is offered, explicit or implied, regarding the quality or serviceability of fired work. Every precaution will be taken to ensure the best possible outcome for every firing. Use of the studio indicates you agree that you will not hold the studio, its volunteers, or any other person associated with the studio responsible for work that is damaged or defective in any way while in the studio at any stage of the process.

 

While working with clay is relatively safe, there are hazards and risks. These risks include the possibility of injuries or illness related to the use of the studio, materials, or equipment. Use of the studio indicates you agree that you have been informed of the risks and have signed the Kilnfolk waiver.

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HEALTH & SAFETY RULES

• Do not eat in the glaze area. 

• Do not touch the kilns. 

• Do not run in the studio. 

• Silica dust is extremely dangerous. All measures possible should be taken to minimize the creation of excess clay dust throughout the studio. 

• All dry sanding is to be done outside away from windows. 

• Spills must be cleaned up immediately and staff must be informed of any accidents that could be unsafe.

• When applying stain and sponging off it is wise to wear rubber gloves. Some stains may be absorbed through the skin and the amount of colorant in stains is a much higher percentage than glaze. Copper, manganese dioxide, and other colorants may be absorbed through the skin with prolonged exposure. 

• Glaze can be an eye irritant. Wear goggles/protective glasses. If you get a glaze in your eyes, find a member of staff or first aid kit for saline rinse. A first aid kit is available behind the front desk. 

• Proper attire, including closed-toed shoes, eye protection (reading glasses are not acceptable), dust masks, and rubber/work gloves must be worn when working on certain projects or when working in certain areas of the studio. The studio is not responsible for supplying these items. 

• No smoking of any kind in the studio or within 20 feet of premises. 

• Non-Studio Glazes / Purchased Commercial Glaze: Must be approved by studio staff prior to using and stored in a personal cubby or taken home each day. 

• Use of Glaze Materials / Mixing of Stains / Mixing of Glaze: Must be approved/done by studio staff. 

SEXUAL HARASSMENT 

Kilnfolk Studio adheres to all applicable federal, state and local anti-discrimination and harassment laws and regulations. Kilnfolk Studio staff, contractors, vendors, visitors, members and the like are entitled to work or visit an environment free from sexual harassment and a hostile or offensive environment. We recognize sexual harassment as unlawful discrimination, just as conduct that belittles or demeans any individual on the basis of race, religion, national origin, sexual preference, age, disability, or other similar characteristics or circumstances. 
 

ACCOMMODATIONS 

Kilnfolk Studio is committed fully to complying with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Reasonable accommodation is available to any studio student, member and/or resident artist with a disability when the disability affects the ability to participate in a class or to create work in the studio.

 

If you are currently disabled or become disabled, please contact Kilnfolk Studio Staff to assist you with evaluating reasonable accommodations that may enable you to participate fully in the studio. Staff may require a physician’s note covering any restrictions to ensure that proposed reasonable accommodations meet your needs. 
 

COMPLIANCE WITH LAWS 

Members/students shall, at their sole cost and expense, comply with all of the requirements of all municipal, state and federal authorities hereafter adopted pertaining to the use of said premises, and shall faithfully observe in said use all municipal ordinances and state and federal statutes now in force or which shall hereinafter be in force.

 

The judgment of any court of competent jurisdiction, or the admission of the member/student in any action or proceeding against the member/student, whether Kilnfolk Studio is a party thereto or not, that the member/student has violated any such order or statute in said use, shall be conclusive of that fact as between the ceramic studio and the member/student. If a member/student fails to comply with the provisions of this paragraph, the member/student shall, at the option of Kilnfolk Studio, be asked to terminate classes, remove their belongings, and vacate the premises. 
 

INSURANCE LIABILITY 

Kilnfolk Studio and Kilnfolk Studio staff shall not be liable at any time for any loss, damage, or injury to the property or person of any whomsoever at any time occasioned by or arising out of any act or omission of the member/student or the occupancy or use of the premises, or directly or indirectly for any state or condition of the premises unless such liability is the result of any act or omission on the part of Kilnfolk Studio.

 

In the event that Kilnfolk Studio is named as a party to any litigation as a result of the sole act of the member/student or the sole act of any person coming on the premises for the benefit of seeing the member/student, then the member/student shall provide to Kilnfolk Studio at the member/student’s expense a complete defense to the action so filed and Kilnfolk Studio in the event that the member/student does not provide such defense shall be authorized to employ attorneys of Kilnfolk Studios choice and the member/student shall be liable to Kilnfolk Studio for the costs of such legal representation. Kilnfolk Studio shall be liable and responsible for its own acts and omissions and to such extent this indemnification. 
 

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SURVEILLANCE 

The studio is monitored by security cameras 24/7 to ensure the safety and well-being of all members, students, staff, visitors, and equipment. 

Please note, the policies and guidelines outlined in this handbook are subject to change. The most current version of the handbook will be available on our website at all times. Any changes to the handbook will go into effect immediately following posting. Larger updates will also be communicated via email. Thank you for helping us create a fun and positive environment in our studio space!